Apple fails first test under Tim Cook with iOS5 Update debacle.
So, this is how it’s gonna go with Tim Cook in charge. Apple released iOS5 early in the afternoon Wednesday to just watch it’s update servers screech to a halt within an hour. Okay, they didn’t crash, but they are slower than molasses and you might get lucky and get through to actually do the update after 10 to 20 tries. Twitter and Google+ are afloat with posts about the different errors people are getting, starting with the 3200 unknown or internal error. The next favorite is the unable to contact the Update Servers error, which is the reason behind the 3000 level errors if you take the time to read the Apple documentation online.
Add to all this that some people are reporting that their apps are being deleted and the wait of over an hour to download the update, only to have it fail after the excruciatingly long backup of your current iOS device. I’ve given up after 10 tries for the day. I will try again at midnight and again very early in the morning when I wake up to see if i hit an off peak time. But, the problem still happened and Apple was unprepared.
They failed to predict or even plan for this amount of traffic. That is a mortal flaw in the IT business, especially for the worlds largest company. This is something you need to understand, the iDevices are not just a niche gadget. They are mainstream leaders in the industry. Millions, upon millions of people own them, and you are not prepared for overflow? The signal this sends to the public is that the passing of Steve Jobs is more than a sad thing, it could be a mortal blow to Apple.There have been a lot of doom and gloom writers, bloggers and money managers for the last few years that it was hard to ignore. This was the perfect opportunity to prove them wrong, but instead you reinforce what they have been saying.
You can’t get back that first impression and Tim Cook, you screwed the pooch with your first big event out of the box.
Update: 11:01pm Wednesday 10/12 and I now have iOS5. It took 12 tries, and after the initial DL of the iOS that took less than an hour it took the update 1 1/2 hours to completely finish the update. It does look nice and I can’t wait to play with it.
from Ray Ebersole – Google+ Post Feed